2. A Polite Reply

We can only say Mr. Howard responded promptly and politely because: " --> The information in this e-mail (including any attachment) is confidential and intended to be for the use of the addressee(s) only. If you have received the e-mail by mistake, any disclosure, copy, distribution or use of the contents of the e-mail is prohibited, and you must delete the e-mail from your system. As e-mail can be changed electronically ISS assumes no responsibility for any alteration to this e-mail or its attachments.  ISS has taken every reasonable precaution to ensure that any attachment to this e-mail has been swept for virus. However, ISS does not accept any liability for damage sustained as a result of such attachment being virus infected and strongly recommend that you carry out your own virus check before opening any attachment." But, we can say he volunteered his office and cell number and asked we identify ourselves so he could verify us as ISS employees.